Vendor Terms
STYLCO is in beta. We will notify you inside the app of any material change before it takes effect.
4.1 Registration
- A store name, phone number, governorate and logo are required. A commercial registration is optional at registration, and STYLCO may request it at any time.
- When you register you choose the store type: a physical shop (a shop customers can visit: its address, governorate and place on the map are required, and its address, map and opening hours are shown to customers) or an online store (no address is needed, and none is ever shown to customers). The store type must be true. You can change it later in the store settings, and every change is recorded; STYLCO may correct it. A physical shop chooses whether it accepts exchanges in the shop (on unless you turn it off).
- STYLCO approves stores at its discretion.
4.2 Products and photos
- The description, sizes, colours and photos must match the real product. The first photo is a real photo of the item.
- Real models in your photos: you are responsible for obtaining their written consent to commercial publication, and for producing it on request.
- Photos of children: only with the written consent of a parent or guardian, and you keep a copy of it.
- Underwear: photos laid flat, on a hanger or on a mannequin only, without people.
- Children's products and underwear are always subject to review by STYLCO before publication.
- Brands: selling counterfeit products is prohibited. Verified brands are for authorised stores only.
- Prohibited items: counterfeit or replica goods and items that infringe trademarks; used underwear or swimwear; items outside fashion (clothing, shoes, bags and accessories); and anything illegal in Jordan.
- STYLCO reviews every product and may reject or remove any listing at any time.
4.3 Prices and discounts
A discount must be genuine. The original price may not be raised during a discount, and after a price is raised no new discount may start before 7 days. The discount percentage is between 1% and 90%.
4.4 Order confirmation
- The store undertakes to confirm or reject each order within 3 hours (the deadline pauses from 11 pm until 9 am), and to prepare the order for collection by STYLCO.
- Violations: rejecting an order because of unavailability or damage, not responding within the deadline, or a return caused by the store's error. Every violation is recorded on the store's record, and the possible measures are: a warning, lower ranking in the app, temporary suspension of the store, and termination of the agreement. STYLCO does not impose monetary fines.
4.5 Commission and earnings
- STYLCO's commission: 10% of the actual selling price, and it may vary by category or store. Any change is announced 14 days in advance, and does not apply to earlier orders.
- Delivery fees go to STYLCO (including the delivery fee of an exchange), and discount codes are at STYLCO's expense unless agreed otherwise.
- The earnings of each order are held after delivery and become available 7 days after delivery (the customer has 24 hours to request a return). The available balance is paid out on the store's request by transfer (CliQ or a bank account), with a minimum of 50 dinars, and every payout is documented by a numbered, signed payout voucher.
- Returns are deducted from earnings, and if the balance becomes negative it is recovered from future sales.
- The store is responsible for its own taxes.
4.6 Artificial intelligence services
- Using them is optional. Packs are prepaid, and unused credit is not refundable in cash and expires at the end of its validity.
- Generated pictures carry the mark "AI-generated preview".
- The AI tools work only on product photos without people (laid flat, on a hanger, on a mannequin or a ghost mannequin) and on models generated by artificial intelligence. A photo showing a real person, face or body is refused.
- It is prohibited to upload a photo of a real person as input to the AI tools, and to download AI pictures, or edit them, and re-upload them as real photos.
- Your own photos published without AI may show real models; you remain responsible for their written consent (4.2).
4.7 Advertising
- Every ad is subject to STYLCO's approval, and STYLCO may reject or pause it. Ads are shown with the word "Sponsored".
- No people in ads for children's items and underwear, and no misleading discounts.
- Refunds: in full before the start, and after the start only for the days not shown.
4.8 Customer data
The store uses order data only to fulfil the orders, and contacting customers for other purposes or passing on their data is prohibited.
4.9 Termination
Either party may terminate the agreement with 14 days' notice, after open orders and earnings are settled. STYLCO may suspend or terminate immediately for a serious breach: selling counterfeits, fraud or repeated violations.
4.10 Exchanges
- Exchanges by delivery: if your store accepts exchanges, you accept or refuse each delivery exchange request in the app. STYLCO's courier delivers the new piece and collects the old one; the stock of both sizes is adjusted automatically, and your earnings for the order stay the same.
- Exchanges at the store's fault: when the reason is the store's fault (different from the photos, wrong size, damaged or wrong colour), the customer pays nothing and the delivery fee of the exchange is charged to the store: it is deducted from your earnings when you accept the exchange, and given back if the exchange is cancelled. This is the cost of the extra delivery, not a fine.
- Exchanges in the shop: a physical shop that accepts exchanges in the shop must exchange the item, subject to availability, for a customer who shows the order number within 48 hours of delivery, and confirm "Exchanged in store" in the app, or refuse with a reason. The shop sees only the order number and the item; asking the customer for other personal details is prohibited (4.8).